UK BGO license suspended by UK Gambling Commission

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The Gambling Commission of Great Britain (UKGC) has placed BGO Entertainment under licensing review with a suspension of remote gambling activities effective immediately under section 116 of the 2005 Gaming Act.

The regulatory compliance measure was announced on the Gambling Commission website without many specific public claims, but consumer protection was cited as a key contributor to the decision.

The Commission said: “The review and subsequent suspension respond to concerns that activities may have been carried out in violation of the Act, not in accordance with the conditions of their license, and that the licensee may be unfit to perform the licensed activities. Failure to protect consumers was a key factor in the suspension decision. “

The briefing note stated that consumers should still have access to their accounts to withdraw funds because the suspension of the license does not prevent it.

The company operates bgo.com, m.bgo.com, powerpins.com, vegasluck.com and chilli.com and BGO Entertainment Limited can be contacted through these websites if players have any questions.

Alderney licensed site still operational

When visiting the UK licensed sites, players will find a note explaining that no deposits are accepted but withdrawals are still functional. For those who are not in the UK, operators suggest visiting 7Casino which operates under Alderney license from BGO.

The Gambling Commission opinion also mentioned that it had made it known to BGO that it expects the company to focus on maintaining fully informed customers of any development that could affect them and to focus on the fair treatment of customers.

No suspension conditions were noted, and the Gambling Commission did not indicate whether the current suspension was related to a previous regulatory settlement with BGO in October 2020.

Settlements can take place when an operator has been transparent with the Commission during an investigation. The license holder must also suggest actions that it will take to remedy any deviations to assure regulatory bodies that more formal action will not be necessary.

This settlement came after an investigation into problem gambling policies and procedures that were not found to be effective in protecting potential problem gamblers between September 25, 2018 and March 23, 2020 from September 25, 2018 to July 21, 2020.

In entering into the settlement, BGO Entertainment LTD acknowledged that the policies in effect during these times were not effective. He also agreed to a payment in lieu of a financial penalty (£ 2,000,000), a public statement and an amendment to apply conditions to their license as well as a payment of £ 31,023.87 for the investigation costs of the Commission.

The variation to apply new terms on their license at the end of 2020 included enhanced due diligence on their top 125 high-value clients, determined by deposits, as well as on the top 125 clients as determined by amount lost by depositors. players.

BGO was also fined by the UKGC in 2017 for misleading advertising.

The information notice did not mention a timeline for the updates or whether BGO had appealed the suspension.

Source: Information notice: License suspension – BGO Entertainment Limited, UK Gambling Commission, October 15, 2021